We are highly committed to your privacy and confidentiality. In accordance with the recent amendments to the Commonwealth Privacy Act 1988 we need to let you know the following:
Due to the nature of Telehealth services, it is the responsibility of the client and Think Free Psychology Clinic to understand the possible risks associated with this service and implement specific strategies to manage the possibility of risk. Possible risks include:
As Telehealth consultations involve communication between the client and Think Free in an electronic format, there are potential risks or vulnerabilities to security and privacy due to technology. There are risks of personal information being misused, interference, loss of information, modification, and unauthorized access. Think Free will take reasonable steps to protect personal information from these risks. The use of encrypted Telehealth technologies will be used at Think Free to minimise these risks. However, the client has a responsibility to protect their information by accessing a private room for their Telehealth consultation, using a private email address for communication, and protecting psychological information in digital format (e.g., homework that may be prescribed as part of your treatment).
There is a risk of delays in treatment occurring due to interruptions and/or failures of electronic equipment. Think Free will take reasonable steps to ensure there are no delays in treatment and will not be responsible for client equipment and functioning. A protocol for technology interruptions during Telehealth consultations
will be established before commencing treatment.
Interactions via Telehealth, compared to face-to-face, may limit the provider’s ability to undertake a comprehensive mental state examination (as subtle cues may not be obvious via the Telehealth service). Given the limit to assessing risk, a risk contingency plan for managing situations during the client’s course of treatment will be established. A risk contingency plan will include at least two people known to the client, client location at each Telehealth session and contact details of available crisis services in the client’s local areas.
Although Telehealth services are conducted via the Internet or mobile connections, Think Free is unable to provide a crisis service. If a client is experiencing an emergency, the client must follow their risk contingency plan and/or contact emergency services and/or proceed to the nearest emergency department for assistance. Clients are to follow communication protocols as discussed and agreed with their clinician at the commencement of treatment and according to their risk contingency plan.
Notes about your Telehealth sessions are maintained in the same manner that traditional psychotherapy notes are kept, as described above. All existing laws regarding access to your medical information and copies of your medical records apply to a Telehealth consultation. Any dissemination of information from the patient’s Telehealth interaction to other entities shall not occur without your written consent or otherwise required by law.
I have read and understood this information and am happy to proceed with my appointments at Think Free Psychology Clinic.